Rolling Operations initially struggled with inefficient inventory tracking, complicated scheduling, and high credit card processing fees when using basic tools like Google Calendar and Excel.
The company found Docket’s implementation process straightforward, with the software paying for itself within the first week through increased bookings.
After adopting Docket, they improved inventory management, enabled 24/7 online booking, simplified payment processing, and increased driver efficiency.
The software supported business growth by allowing automated bookings while the owner slept and helping drivers fit more jobs into each day.
In the competitive dumpster rental industry, Rolling Operations is a dumpster rental company in Illinois that stands out for its high quality service. We interviewed Clayton Roll who runs Rolling Operations and one of his drivers, Keegan. Like many in the industry, Rolling Operations encountered their fair share of operational challenges. They used Google Calendar and Excel for tracking inventory and managing customer relationships, but their process was far from efficient.
“MY OLD SYSTEM DIDN’T ALWAYS WORK”
Rolling Operations faced several challenges that made day-to-day operations difficult. Here’s a closer look at the challenges they encountered:
Inefficient Inventory Management: Tracking where dumpsters were and managing inventory was tough. Clayton explains, “I didn’t keep all my dumpsters in the same spot… I’d have to actually track on my calendar where the last place was.”
Complicated Communication and Scheduling: Scheduling and communicating with customers was done through a mix of Google Calendar and direct calls or texts. “It was super clunky”
Difficult Payment Processing and Invoicing: Handling payments was a time-consuming process for Clayton, taking away from time in his already busy day. On top of that, credit card fees were eating into his profit.“I used to use a credit card processor that charged like 3 or 4%, which is high.”
These challenges highlight the inefficiencies and complications of using disjointed systems for managing a dumpster rental business. Clayton needed one solution that could do everything he needed.
Want to hear more from Clayton? Click here to see his YouTube channel for haulers!
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Liam is an author of over 50 articles about portable toilet rental, septic pumping, and dumpster business management. He is dedicated to providing important information to help sanitation businesses succeed.